There are 3 fields to be completed before clicking on the SUBMIT button to enter the EC Support Net system. The Admin Password field is only necessary for EDI*Express users. Please read below for further information on which fields need to be completed by you.

The NEED PASSWORD? link (found under the sign on entry fields) will provide further information on how to obtain unknown user information.

NOTE (Interchange Services & EDI*Express Users):
Your account information (User ID and Login Password) were sent to your company in a Welcome Letter when you initially subscribed to our service. Also, your EDI communications software sends the User ID and Login Password with every send, receive, and report session. This information may be found in the communications setup area of your EDI software.

Username
This is a unique ID assigned to you or your technical contact by Global eXchange Services. The User ID is 8 characters long, beginning with 3 capital letters followed by 5 numbers. For example: AAA12345.

Password
This is a unique password assigned to you or your technical contact by Global eXchange Services. Your EDI software sends your Interchange Services or EDI*Express User ID and Password with every sign on.

Admin Password
The admin password is required by EDI*Express users. EDI*Express users are on the Mark III or Mark 3000 platform. To determine which platform you are on, go to the 'How to determine which Global eXchange Services Service Subscription is in use (Mark III or Mark 3000, or Interchange Services)?' FAQ.